This site was created specifically for people from Canada, for quick acquaintance with the gambling industry online. In today's article, you can know all about Casumo Casino Review in Canada. Our Canadian visitors have asked us so many times to write the review of "Casumo Reviews, Casumo Casino Review in Canada" because of high interest in this topic. Well, the thorough investigation by our gambling expert had been already finished and we have collected here all useful information about Casumo Casino Review in Canada in one review. You may read it now!

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Casumo Reviews, Casumo Casino Review in Canada

Casumo Casino Review in Canada

Trust pilot keeps removing it for some reason although I have provided them with all requested evidence.
I joined in December. Not sure why the rating is so low, they are a good casino, following the rules only.
They bonuses are good and easy to activate, I'm not a bonus hunter but I like them too.
They provide good support and I enjoy chatting with them, and following their Instagram too. Again I got reply from casumo team, please look below,

Casumo Reviews

1,098 • Bad

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Reviews 1,098

Biggest criminals in the business stole…

Biggest criminals in the business stole £139 off me after wagering just 80p has I changed my mind about playing after the bonus funds ain’t allowed till you lose all your money. I deposited £119 spent 80p try withdrawing then was told I needed pay slips I don’t work .. no pay slips no money. !!

Breach GDPR regulations by requesting 3rd party bank statements. Was with them for years and they went massively downhill last year.

Please avoid at all costs

Please avoid at all costs, there verification process is awful, i withdrew only £20 and ive had 2 months of hell with verifying my ID, some of you are withdrawing thousands and still have had the same problem. No wonder they were fined millions, they treat customers rubbish. For £20 i had hell and am still getting hell, and have been asked to verify documents again, AVOID, AVOID, AVOID.

6m fine good.

6m fine good. After the amount of times they have kept funds back from winners

Trust pilot keeps removing it for some…

They rigged the slot 100%

They rigged the slot 100%, I work with casinos. And i have been on casumo now for about 1year +. And have never ever cashed out. over 8k+ euro loss and not ever have i got over 200x win on a slot. Don´t go there, ever there so much more legit casinos than this

Update regarding previous complaint.

Casumo have now accepted by bank statement, the same one they rejected 7 days earlier. Maybe it was the involvement of the Gambling Commission that made them see sense.

They said they have done a manual withdrawal, I was initially told it would take 3-5 days but am now told it will take 10 working days. What withdrawals / transfers take 10 days. With Easter and Weekends it will mean I will have been 500gdp out of pocket for just under a month.

I will update this thread when I receive my money but I would strongly recommend to avoid this company until they sort there internal processes and customer comms out.

Bad customer service

the casino itself is pretty good decent games ive had couple big wins on there ive never had a problem receiving my money but i thought it was time to take a break so i self excluded my self ive been waiting 2 months and no reply after proving all the details asked and questions now i want my account back the customer service are no help whats so ever never seen such bad customer service
AVOID CASUMO CASINO.
if you ever have a problem they will not help

Glad to hear casumo got hit with a £6m…

Glad to hear casumo got hit with a £6m pound fine, they have ripped so many genuine ppl off, I've had lots of trouble with them trying to withdraw money from them, suppose £6m isn't that much for them but glad they have been recognised as a rubbish rip off site, which I advise ppl never to go there

Terrible casino

Terrible casino , got bonus spins only paid 40p . and happened dozen of times. cheaters!

If I could give no stars I would

If I could give no stars I would. Casumo are happy to take your money, but upon asking for a withdrawal you are asked for more and more levels of identification, I gave up when I was asked to do a selfie holding my ID next to my face and doing a thumbs up! Told them to keep my money to put towards their six million fine. Avoid!!

The Gambling Commission (UKGC) has…

The Gambling Commission (UKGC) has ordered Casumo to pay a £6m financial penalty over historic failings in its anti-money laundering (AML) and responsible gambling procedures. The failings were identified following a UKGC audit of the Malta-headquartered online casino operator between October 2019 and January 2020. UKGC investigators discovered responsible gambling failings relating to significant customer… lol casumo how dose it feel when your site going down hill ��

Bloody cheaters

No. I'm not publishing my personal data. I'm letting my frustration know to everyone and be safe with fraudsters like casumo.

I'm going to fight till my last breath to get back my funds.

Guys, I had 59000 inr as my balance. In this , 20000 inr was my initial deposit and 39000 was my winnings.

I have sent all the required documents for verification and my address was rejected. Because at the time of opening casumo account, I did not mention my complete address and when I requested your customer support to update then my account was blocked and this is what casumo customer support has told me

""""Krishna, I have to inform you that your account will remain blocked as gambling is illegal in your state. Your account will be escalated now with the responsible department and as soon as they have reviewed you will be informed by email"""

Again I got reply from casumo team, please look below,

"""""Casumo is not responsible for local legislation, and as per our terms and conditions :

2.3. You declare that You are over 18 years of age or comply with a higher minimum legal age as stipulated in the jurisdiction of Your residence under the laws applicable to You.

It is Your sole responsibility to know whether online gambling is legal in Your country of residence.

As you agreed with this and did not give the correct information of your location upon registration, you breached the terms and conditions therefore any funds are confiscated.

I wish you all the best for the future Krishna""""

Guys, please be aware, these bloody buggers are cheaters and they have confiscated all my funds including my initial deposit.

They cannot do this at any cost.

My mistake was I did not update the complete address and it should be updated upon customer request, but they have confiscated my funds and blocked my account.

HEY U CASUMO, REPLY TO THIS ONE. Refund my balance then I can trust you people.

Casumo Review

Casumo Casino opened its online casino doors way back in the year 2012 with one aim in mind, to bring a new generation of online casino gaming to the desktop and mobile devices of casino players across the globe.

The very creative people behind the company have created Casumo Casino to be a fun and thrilling casino with an abundance of games for you to try, you even get to try them in demo mode first, before risking your own cash.

Crammed into one online casino are hundreds of games from many software providers, and there is an amiable atmosphere waiting to welcome you as soon as you arrive.

Casumo Casino displays a sidebar full of little messages on how you can win, who has just won, what they have won, and so much more making this online casino, more than just your average casino.

A marshmallow mascot is on hand to guide you through the virtual levels; the more you play, the more you progress, and that in turn means, the more rewards you will receive.

Collect virtual trophies and watch as the mascots belt changes in colour, the better the colour, the better your loyalty level.

You don’t have to download any software to play at Casumo Casino, just launch the games directly through your browser and get playing.

The huge variety of games on offer are provided by; Microgaming, NetEnt, Evolution Gaming, Scientific Gaming, Play’N Go and NYX Interactive.

Screenshots

Great welcome bonus for Canadian players

All new Canadian players can claim 20 no deposit spins just for signing up. After your first deposit, Casumo will give you a 100% bonus up to C$500! The minimum deposit to claim the welcome offer is C$20 and the wagering requirements on winnings with free spins and bonus money is 30x.

You will be able to use up your no deposit spins on the slot game Jammin’ Jars.

Software Selection

Thanks to a variety of online software providers, there are plenty of casino games to take your pick from.

Thankfully, there is no need to download any software whatsoever to play, just log in and play instantly from the browser on your device.

Casino games on offer are provided by; NetEnt, Microgaming, Evolution Gaming, Big Time Gaming, Play’N Go, Bally, IGT, GreenTube, WMS, NextGen Gaming, Quickspin, Barcrest Games, Elk Studios, Thunderkick and Quickfire.

Games Available at Casumo

Let’s get down to an essential aspect when it comes to playing at online casinos, the games on offer.

Casumo Casino wants to eradicate boredom, so you will find an extensive range of games for you to play, which are separated into handy little sections within the games lobby.

If you have a particular game you wish to play, you have the option of typing it straight into the search bar, or you can use one of the following sections to get to the games you love to play quickly;

Top lists: here, you will find the top-rated games.

Slot machines: this list displays all of the online slots on offer, from the popular Starburst slot to the iconic Super Monopoly Money slot.

Table games: there are over 60 different table games for you to indulge in, including Three Card Poker, Monopoly Roulette Tycoon, Key Bet Roulette, and Let It ride. Are you looking for the thrill of live casino games? There are 8 to choose from within this section of the games lobby.

Jackpots: now, this is the section that will literally change your life forever! Choose from over 30 different progressive jackpot games where the cash on offer keeps growing and growing until some lucky devil scoops the lot. Popular titles such as Mega Moolah have been known to smash the multiple million-pound marks, and someone has to win them, so why not you?

Other games: here, you will find a small offering of casino games with a difference, which adds a touch of fun and light-hearted entertainment with winning opportunities. Titles offered include; Rainbow Riches Leapin’ Leprechauns, Flying Pigs and Monkey Keno.

All games: this section allows you to toggle through the hundreds of different games on offer.

No matter how you decide to access Casumo Casino, the range of games on offer is enormous.

Mobile casino players get to take their favourite games out and about with them, download the free app if you wish, or play through the browser on your device.

Mobile Casino Option

We want to point out that Casumo Casino has an excellent mobile casino option. When you want to take your play with you on the go, all you have to do is pick up your favourite smartphone or tablet and log onto their website.

You can access a ton of games, and this means you can take action with you wherever you want to go.

Because they use a web-based mobile service, you can access it with any type of phone or tablet that has an updated Internet browser.

This gives players a ton of flexibility on which device they use to play.

The following mobile devices are compatible with Casumo’s mobile casino;

iOS Devices

All Android supported devices

Windows devices via the browser

Customer Service and Payment Methods

If you are looking to get help and support while playing at Casumo Casino, there is an in-depth and helpful FAQ section, but if you can’t find your query and answer listed there, you can always head to the live chat facility no matter what time of the day or night it is.

Depositing and withdrawing from your Casumo Casino account can be done through the following payment methods; Visa, Visa Debit, Visa Electron, PaysafeCard, Skrill, MasterCard, Interac Online and InstaDebit.

You can also pay by phone bill with Boku, a secure mobile payment system recently implemented at Casumo Casino.

All deposits won’t be subjected to a fee. Minimum deposits are $10, and maximum deposits are capped at $5,000 in a single transaction.

The minimum withdrawal request is $10 and e-wallets are a fast payout option.

Casumo Casino

Casumo Casino is an online gambling brand for Canada players that provides more than just software. This modern instant play site is fully mobile compatible and comes with a unique bonus adventure system. Newbies are treated to an amazing welcome package that they can use to enjoy popular titles from top software providers. Also, the casino is licensed for 2021 by the jurisdictions of Malta and the UK, which is accurate as of this review.

Deposits and WithDrawal

Additional Information

Casumo Casino Bonus and Promotions For Canada

Canada gamblers who sign up for real money account in 2021 at Casumo Casino are in for a real treat. The signup package is amazing and gives all new registrants a 100% match bonus up to $500 max plus 20 free spins. The free spins are available after your first deposit and can be played on the Jammin' Jars slot. From here in Canada, the minimum deposit with VISA or another payment method to qualify for this bonus promo is $20.

However, please remember that this Canada bonus is subject to 30x wagering requirements, meaning that review readers need to wager the funds 30 times before they can request a withdrawal. This bonus is available to new customers only and users must be a minimum of 18 or older to participate - terms and conditions apply in 2021. We didn't notice that any code was specified at the time of this Canada review but please remember to check.

The entire 2021 Casumo Casino welcome package is broken down as follows:

100% bonus up to $500 on your first deposit in 2021

20 bonus free spins on the Jammin' Jars slot

No Deposit

Casumo Casino didn't have any no deposit offers or codes published at the time of this Canada review. For now, the welcome bonus and free spins can only be claimed by users who transfer funds rather than those who make no deposit. For review readers who are interested in no deposit bonus deals and codes, click here to find some options.

Free Spins

As explained earlier in this Casumo Casino review, the welcome deal comes with 30 free spins as a bonus for the Jammin' Jars slot. The free spins are wagered similarly to the bonus funds in that they have 30x play-through requirements to clear. You can keep what you win from free spins by clearing the bonus requirements.

There are lots of additional promotions, codes and rewards available for returning players. These include weekly promo and special deposit bonus deals for playing certain releases. Free spins are very popular and are given out at random so you may find bonus coupons waiting for you when you log in and check the latest bonus chips and rewards.

Casumo Casino has a unique adventure system that is new and fresh. Review readers can receive valuables and trophies for collecting bonus points. The more trophies and valuables are collected, the more levels and planets you reach and the better your bonus betting rewards and no deposit coupons can become. The casino issues challenges and races as well as special bonus missions that unlock cash coins and coupons as prizes. Full details of this bonus adventure system are available on the casino website.

Please note that Casumo Casino has terms and conditions applicable to their bonus offers, codes and promo events - full details are available for review on the website.

Casumo Casino Pros and Cons

What's not to like about Casumo Casino Canada when it's fresh and exciting and there are so many advantages for review readers who choose to sign up for an account. These include:

Complete instant play casino

Mobile compatible with iPhone, iPad & Android

Top software providers, including Quickspin & Play'n GO

Great selection of top slots

Practise on casino tables with no deposit

$500 welcome bonus with 20 free spins

Legitimate wagering requirements

Unique adventure bonus system with no deposit rewards

Live chat available 24/7

Secured with SSL encryption

Proven fair by TST

With all the advantages, it was hard to find some disadvantages for the review. We did, however, come up with a few that are listed below.

Restrictions prevent residents from a number of countries signing up

No deposit options for crypto coins

Instadebit not accepted during this Canada review

No telephone support available

Multiple Software Providers at Casumo Casino

Casumo Casino Canada is completely instant play and that means there is no download required. The site is also fully mobile compatible. Casumo Canada uses a number of top software providers, including the best titles from Microgaming, Play'n GO, Quickspin, Yggdrasil, NetEnt, Thunderkick, Evolution Gaming, Just For The Win, Rabcat and Push. All the content runs smoothly in your browser and can be accessed via iPhone, iPad and Android smartphones and tablets. The software is available in a number of different languages including English, Finnish, Norwegian and Swedish.

Mobile Gaming/Live Casino For Canada

casumo online casino device compatibility

If you prefer playing on your smartphone or tablet, Casumo Casino Canada is a great choice. The software can be played directly on most smartphones and tablets. All you have to do is visit the casino site with no deposit from your browser and you will automatically be directed to the mobile version. This casino contains the most popular slots and games as well as the cashier section. Users also have full access to their account functions if they choose to install the Casumo app. Comparatively, there are slightly faster processing speeds in the app.

For Canada players who enjoy live casino action, Casumo has a live dealer room where you can sit back and enjoy roulette and blackjack against real live dealers. The dealers are streamed live and fast to your device, giving you the Las Vegas experience from the comfort of your own home.

Games and Payout Percentages

Slots are probably the most popular category at Casino Casumo and new titles are being added all the time. The best Yggdrasil and Quickspin titles can be found featuring stunning graphics, fast action and excellent gameplay. Review readers can also enjoy hit titles from Microgaming including Thunderstruck II and Immortal Romance. Other popular titles include Big Bad Wolf, Mega Fortune, Gemix, Genies Touch, Crystal Queen, Fat Rabbit, Gonzo's Quest Megaways, Diamond Mine, Pink Elephants and Hot as Hades.

There are plenty of tables to suit all tastes and budgets, too. There are a number of blackjack and roulette variations, all with different rules and payouts to win real money. If review readers like roulette, they can choose from European, American or French rules, while blackjack fans have single deck or double exposure. Review readers can also stake their chips on baccarat, Casino Hold'em, Caribbean Stud Poker, Texas Hold'em Poker and more.

If video poker is more your thing, you will find single and multi-hand versions of a number of video poker titles. The most popular options are Jacks or Better, Deuces Wild and Joker Wild. You can bet from one to 100 hands at a time and there were plenty of betting options available as of this review.

All the games use a random number generator that is certified by an independent third party. Unfortunately, the casino does not provide public information regarding its monthly RTP and payout stats. Microgaming and Quickspin provide public RTP and payout information on all their games.

Progressive Jackpots - Winners

Over a dozen progressive jackpot titles were available to review for our site. These include Mega Fortune, Hall of Gods, Mega Moolah, The Dark Knight, Arabian Nights, Cosmic Fortune, Super Lucky Frog, Geisha Wonders, Icy Wonders, Tiki Wonders and more. If you check out the Casumo Casino blog you can read about their winners. So far there have been a number of big winners who got to keep winnings, including a user from the UK who won €2.7 million. A resident from Finland, meanwhile, won €66,500 on Mega Fortune and another from Sweden hit two jackpot successes to keep winnings to take home €173,545.

Banking Options For Canada

casumo online casino payment withdrawal options

Casumo Casino Canada offers a number of payment methods for both deposits and withdrawals, featuring credit and debit card options, including VISA, though cheque and crypto coins weren't mentioned as options at the time of this review. Among those available are VISA, MasterCard, Bank Wire and paysafecard for review readers who prefer to acquire a prepaid voucher in cash.

Worldwide, the primary currency is EU but review readers can also choose GBP. Previously, no deposit could be processed in CAD, though this has since changed and transactions can be completed with Interac, iDebit and MuchBetter, though not Instadebit. In the past Instadebit was given as an option and we hope to see its return. Among our review readers, we do find that Instadebit is a popular method whether depositing or making a withdrawal.

Customer Support

Customer support is available 24/7 via live chat and email. The staff are very friendly and there is an excellent FAQs section with advice on how review readers can complete a speedy registration with no deposit required and review other helpful topics. As of this review, the only thing missing from the customer support section is telephone support. However, with legitimate live chat provided, this shouldn't pose a problem for any review readers who join.

Security and Fairness at Casumo Casino

User information is safe and secure and protected with an encryption certificate. This safe casino site also uses RNG's that have been proven fair and trusted in independent audits carried out by TST. Unfortunately, public audit information is not displayed and this is something we expect of the most trustworthy casino in our review process.

Casino History/Complaints

CasumoCasino was launched in 2012 and hold a primary license from the Malta Gaming Authority, along with the UK Gambling Commission. At the time of writing this review, there were no outstanding complaints against this casino. The average review time for complaints is two days and the average life of complaints is six days. All complaints were in relation to payments following registration and they were all resolved satisfactorily following review.

Player Location Restrictions

As of 2021, review readers from Canada can stake with real money at this online casino but anybody who resides in the United States, China, France, French Guiana, Guadeloupe, Hong Kong, Italy, Martinique, Réunion, American Samoa, Denmark, Guam, Marshall Islands, North Korea, Northern Mariana Islands, Puerto Rico, Spain, Turkey, US Virgin Islands and Germany are not permitted to open an account.

Unique Casino Features For Canada

The main thing that Canada residents will notice in our review is the massive bonus package. When you sign up for a real money account, you can claim a $500 Canada bonus plus 100 free spins without a code. Although Instadebit isn't accepted, iDebit or Interac can be used as a CAD-based payment method. Also, French was also not one of the supported languages when this Canada review was performed.

Casumo Casino FAQ's

Many different features have been discussed in this 2021 Canada review. However, we understand that you might still have a couple of queries.

Yes - you can keep real money winnings by clearing the wagering requirements on your bonus or coupons.

Casumo Casino is much like other brands in that bonus codes can be sent out via mailing lists. Make sure to check your junk mail filter to ensure that you receive any codes that are sent out.

Evolution Gaming, Play'n GO, NetEnt and Microgaming are just a few of the key software providers.

Yes - Casumo Casino has integrated a few dedicated features for our review readers who live in Canada, including a CAD welcome bonus and suitable deposit methods.

Summary/personal recommendation

The casino interface is animated and has a cartoon feel to it. It is, however, very easy for review readers to navigate and the signup form is simple to complete. Casumo Casino stands out because of its unique "Casino Adventure" where review readers are rewarded with no deposit bonus funds, free spins and special codes just for playing games. There is also a monthly challenge offering huge prizes. All in all, if you are looking for something different, Casumo Casino is a great choice.

Casino At A Glance

Established - 2012

Owner - Casumo Services Limited Casinos

Licenses - Malta Gaming Authority, UK Gambling Commission

Casino Type - instant play, mobile

Software - VISA, MasterCard, Paysafecard, Bank Wire, iDebit and Interac

Withdrawal limits - no limits

Currencies - Euros, British pounds sterling

Languages - English, Finnish, Norwegian, Swedish

Return to Player (RTP) - does not provide public information

Casumo Casino Video

Casumo Casino Review 2021 - Is This Site Scam or Safe?

An impressive welcome bonus of up to 1200 pounds in match promotion offers for the first five cash deposits

Game RNGs have been certified as fair by TST

No limit has been placed on withdrawals

Cashing out is made speedy with less than twenty-four-hour pending period

Has around-the-clock live chat customer service.

About the Establishment

Casumo joined the list of online gambling destinations in 2012. Even though it has only been around for five years, this casino has managed to dominate the gaming scene in the United Kingdom and across the globe. Casumo Casino has been labelled more than a casino by most reviews and classified as a gaming adventure. The gaming site that has its office headquarters in Malta is developed in a simple manner that still manages to catch the eye, which has been considered quite impressive. In it, players are presented with a sandbox adventure that allows them to collect various rewards the more they engage the casino in the play. These trophies can be used to move up the level system to access more games and services.
Such a unique development and solid reputation with punters have put this casino up for numerous gaming awards up until 2019. Among the most notable and recent ones is an EGR Operator Award in the Best Mobile Casino of the Year Category. The gaming site also bagged the 2016 EGR award for the Best Marketing Campaign. This Casumo review dives deeper into the various aspects of the website that earn it its prestigious title.

Banned Nations

Casumo Casino can be enjoyed in numerous regions across the globe aside from the United Kingdom. However, some nations have been restricted from accessing the services of this gaming site. These countries include:

Croatia

The United States

France

Denmark

Australia

China

Hong Kong

Italy

Israel

Nigeria

The Philippines

North Korea

Turkey

The United Arab Emirates, etc.

The full list of these banned nations can be found online. Players in other countries such as Canada where gambling has been legalized can access the casino in both free, using fun credits, and real money play.
The restriction in each of these nations is applied due to various reasons. In countries like France, the crash of the online gambling industry has made the running of business there difficult. In the United States, restrictions have been applied in the financial sector, which frustrates real money gambling. Israel and the UAE are some of the countries that have completely banned gambling.

Casino Safety – 10/10

When players join Casumo Casino Canada, they are expected to provide sensitive information when they register to be members of the site and transfer of cash. Thus, it is crucial for the casino to ensure that this information is inaccessible to unauthorized third parties. The establishment has a one hundred and twenty-eight-bit Secure Socket Lock digital encryption system for this purpose. This is the industry standard and ensures that player information is protected on both the player’s and casino’s end. In case any system is breached, all information is kept in an unreadable form that would be of no use to the hacker.
Players can also give a prediction of the legitimacy and safety of this site by the gambling licenses it holds. This gaming site operates under the UK Gambling Commission and Malta Gaming Authority. These two bodies are considered the most trustworthy in the online gaming scene, which speaks volumes for Casumo. The UKGC uses eCOGRA to vet the Random Number Generators used to ensure that no one cheats by influencing the gaming software. The MGA is best known for its stellar customer care team which has over the years resolved hundreds of issues between players and casinos. Other independent bodies that have given Casumo verification as a safe-to-play destination that is free of a scam include TST and iTech Labs.

Joining the Casino

Players are required to create accounts to gain access to the various offers that are made on online gaming sites. Before one can proceed to sign up with Casumo, they should ensure that the casino is offered in the nation. Once confirmed, the player can proceed to enter their Casumo login details.
When creating a new account, players are requested to provide their email address, create a password, as well as a username before login. Once that is done, some personal information such as first and last name, physical address, and phone number are requested, which the site will verify. The casino will confirm how legit the information provided is by sending a code to the provided telephone number, after which the account is activated. The provision of financial information is done when the player wants to make their first real money transaction.

Gaming Software – 9/10

The games that are listed by online casinos are defined by the online gaming software developers that power it. Casumo online casino has managed to attain the status that it has today thanks to partnering with some of the most prestigious game developers. Some of the popular ones whose sets gamblers can engage in include:

Play’n Go

Evolution Gaming

Microgaming

Net Entertainment

Williams Interactive

International Game Technology

Quickspin

Elk Studios

Novomatic

GreenTube

Bally

Thunderkick, etc.

These gaming software providers have impressive reputations that have worked well for this gambling establishment. They contribute to the impressive portfolio of over 1480 games.
Casumo has been made compatible with mobile devices, which helps it attract a wider fan base. Casumo mobile casino has been made compatible with some of the popular OS systems used in Canadian smartphones and tablets like iPhone and iPad, and they include iOS, Linux, Android, and Windows. These operating systems are also widely used in other gaming regions.
On mobile devices, this casino can only be accessed in instant play mode. That means an app download will not be necessary. Casumo is built with Flash technology that allows it to run smoothly on most mobile web browsers. Even with no Casumo download version, players are required to install Flash Player 11.3 or higher to ensure that the Casumo flash casino runs without any glitches.

Game Selection – 10/10

Having a long list of online gaming software developers contributing to their portfolio has allowed Casumo Casino to provide hundreds of casino games. These sets come in various types, which makes this gaming site an attraction for a wide range of players as seen in the numerous Casumo reviews. Some of the categories that are provided include:

Slots
The slot game category is the biggest, carrying over 780 titles. In such a wide number of choices, players can explore various themes such as Holidays, Horror, Films, Adventure, Money, Gems, and Nature. These slots fall in the common three-dimensional, jackpot, video, and traditional three-reel variations. Book of Dead, Arabian Nights, Bonanza, Game of Thrones, Starburst, and Jurassic World are some of the top selections.

Roulette
This is a staple in nearly all stellar casinos, and Casumo considers themselves one, and millions of players share this opinion. Roulette can be enjoyed in fifteen versions including French Roulette, Monopoly Roulette, American Roulette, European Roulette, and Key Bet Roulette among others.

Blackjack
Blackjack is one of the most enjoyed table games by seasoned players due to its application of skill during play to alter the odds in one’s favour. In Casumo Casino, players are provided with American Blackjack, Double Exposure, Pontoon, Blackjack Pro, European Blackjack, and fourteen other options.

Other tables games
The table games category does not end with these two sets and includes poker, Let It Ride, and Baccarat to its list of options

Live games
Live gaming has become highly-demanded since it was introduced. The platform gives players real-life gaming experiences with human dealers and real tables on their desktop and MAC devices and mobile phones. In Casumo Casino, players can have fun with live dealer games from Evolution Gaming, which is considered the best in this field. This software company uses cutting-edge technology in the development of its games, which has bagged millions of fans worldwide as a result. In this developer’s live casino lobby, gamblers can engage in blackjack, roulette, poker, and baccarat.

Net Entertainment also has a steady reputation of its own, and the top-tier games it has provided have been termed as the only match to Evolution Gaming’s productions. NetEnt released its live gaming option in 2013, which was a lot later than people anticipated. However, such a late release gave them time to explore some of the latest technology and implement it in their games. In this option, customers are provided with blackjack and roulette in different variations.

Mobile Compatibility

Over the past 5 years, mobile phones have risen to become the most used gadgets to access the wide web. Therefore, the online gaming industry among others has joined the bandwagon to make themselves available on these devices and boost their popularity.
Casumo Casino is one of the numerous gaming destinations that can be enjoyed on smartphones and tablets. The software used to run the website has been made compatible with some of the most popular operating systems the likes of Windows, iOS, Linux, and Android. These OS systems are used in nearly all nations where the casino is available.
Playing in Casumo mobile casino is done in an instant play mode that does not demand a download. However, it is necessary to install a flash player.

Cashier Options – 7/10

Players can engage in Casumo for real money or free. Those who go for the former option are provided with a list of some of the most reputable virtual money transfer channels including:

Neteller

Bank Wire Transfer

Visa

Visa Electron

Skrill

iDEAL

PayPal

GiroPay

PugglePay

Paysafecard

Sofort by Skrill.

PRODUCT NAME	DEPOSIT	WITHDRAWAL
Paysafe Card
MasterCard
Giro Pay
Bank Wire Transfer
PugglePay
iDEAL
Neteller
Visa
Skrill
Sofort
Visa Electron

All these options can be used to make deposits, but only a few are accorded for cashing out what one has won. Casumo free casino is known for having quick withdrawal transactions, which is an aspect that attracts most players. The longest one will have to wait for a withdrawal request to be processed is seventy-two hours, which is applied when using Bank Transfers, Credit and Debit cards. E-Wallets are the fastest modes with a waiting period of between zero and twenty-four hours. The casino applies a pending period of up to twenty-three hours on all methods. The establishment allows the use of popular currency options like US dollars, pounds, and euros.

Transaction Limits – 10/10

Players are limited to making a minimum deposit of ten pounds. However, this limit may change in the case of some bonuses and promotions. The same minimum limit applies to withdrawals, but no maximum limit has been put in place. Thus, the highest amount one can withdraw is dictated by the payment methods they choose. This factor has made the casino a popular den for VIP rollers.

Bonus Offers – 9/10

Casumo is big on bonuses and promotions to ensure that they keep attracting new clients and keep those that they already have. The gaming site has a lucrative welcome bonus for new gamblers. A Casumo Casino no deposit bonus is not granted to players to test the services of the site, but this shortcoming is compensated for in the welcome package.

Players are provided with match promos that are triggered by the first five deposits as follows:

BONUS CODE	No code
REDEEM	First five deposits
MIN. DEPOSIT	C$ 10
MAX. DEPOSIT	C$ 1000 (C$ 50 per deposit)
MIN. CASHOUT	C$ 10
MAX. CASHOUT	5x deposit amount

Two hundred free spins accompany this offer, and they can only be used to place bets in the Starburst slot. A wagering requirement of 25 times applies and has to be completed before the bonus, or its winnings can be withdrawn. Other rules that apply to this bonus can be found on the casino’s official website. These terms and conditions have to be met within the stated period that the bonus will be active. Otherwise, the offered amount and the payouts it provides will be nullified.
Existing players, on the other hand, are treated to daily, weekly, and monthly stake offers that are updated from time to time. Voucher offers, tournaments, and coupon raffles are also held regularly, and winners are rewarded with varying prizes. Promo codes can be provided for the offers made.

Client Care – 8/10

Casumo Casino has ensured that players are well taken care of by putting a responsive customer care team in place. A Casumo Casino review indicates that players are provided with various channels to air their complaints including live chat, email, and fax. However, no phone helpline is provided.

Fair Play – 10/10

The provision of secure and fair play in Casumo is ensured by the licensing bodies that have authorized this forum to operate. The UKGC uses the independent body eCOGRA to vet the software used to ensure that payouts are fair. This firm is also responsible for auditing the casino’s RTP rate. Other independent bodies, that have certified that Casumo Casino is safe, include TST, GLI, and iTech Labs.

Verdict

Casumo online casino has proven itself worthy of the status it has on numerous occasions, and it continues to revolutionize online gaming. Players can give it a go for both demo and real money gaming needs.

Below are answers to some of the FAQ by gamblers online on Casumo Casino.

Casumo Casino Review Canada

18+ | Gamble responsibly | GambleAware.org | T&C's apply

You need to make a minimum deposit of $20 to take advantage of the welcome offer. Both the deposit amount and bonus amount must be wagered 30 times before you can request a withdrawal. When a bonus is active, the maximum bet amount per spin is $10 ($1 per payline). Winnings derived from your 20 no-deposit free spins will be converted to bonus money subject to a 30X wagering requirement. Your free spins need to be used within 30 days. As for your deposit bonus, you need to meet the wagering requirements within 183 days.

Evolution Gaming, Microgaming, NetEnt, Play'n Go, Push Gaming, Quickspin, Red Tiger, Relax Gaming, Stakelogic, Thunderkick, Yggdrasil

Casumo

Casumo Casino review Canada

Casumo Canada bonus

Casumo bonus code

Casumo Casino promotions

Casumo Casino VIP

Casumo casino games

Casumo live casino

Casumo mobile app

Payment methods

Casumo withdrawal times

Casumo Canada customer support

Is Casumo a scam?

Casumo Casino review summary by Casino Professor

Are you ready to start your journey through the fast-paced universe of Casumo Casino Canada? Fair enough! As you go deeper in our Casumo Casino review, you will notice that Casumo has some nice surprises in stock to be shared with you. Its profusion of bonuses and its plethora of games make it a very reliable and trustworthy gaming partner for you! It is a futuristic, intriguing, and somewhat crazy place to play. But what makes this online casino so special, by the way? Carry on reading our Casumo casino Canada review to discover it right away!

Casumo Casino review Canada

Casumo has a top-tier collection of games and an optimal banking system too. The smart design and funky branding is just the cherry on top of what is clearly one of the best online casinos on the Canadian market right now. Whether you like jackpot slot machines, live blackjack, virtual roulette, or online baccarat, Casumo Casino has you covered. They even have their own live casino tables for you to try…

Casumo Casino Canada review in a nutshell:

20 no-deposit free spins upon registration.

Award-winning site with diverse range of slots.

Short payment processing times.

Cross-compatible platform with native apps.

No phone support is provided.

Casumo Canada bonus

Whether it takes the form of a match bonus or free spins, most online casinos have always something in store for first-time depositors. As far as we can tell, Casumo Casino’s welcome bonus stands out from the competition in many aspects. We can really assert that Casumo did its best to provide new Canadian players with an outstanding welcome package, which they won’t soon forget.

Casumo Casino’s welcome bonus comes in the form of a 100% match bonus up to $500. Keep in mind that you will need to make a minimum deposit of $20 to be eligible for this welcome offer. The maximum bonus you can get is $500 if you deposit $500 of your own money. This will result in an online casino $1000 bonus overall when you combine the two. New players will also receive 20 no-deposit free spins to be used on the ‘9 Masks of Fire’ slot machine.

Casumo bonus code

Casumo’s welcome package doesn’t require any bonus code to be activated. In today’s market, casino bonus codes tend to become a thing of the past. You won’t find them as often as it used to be. If it ever changes, you can always check back here for the latest codes.

Casumo bonus terms

As previously mentioned, you will need to make a minimum deposit of $20 to take advantage of the welcome offer. Both the deposit amount and bonus amount must be wagered 30 times before you can request a withdrawal. When a casino bonus is active, the maximum bet amount per spin is $10 ($1 per payline). As usual, not all casino games count equally towards the wagering requirements. Here is the contribution percentage for each type of games:

Slots, live wheel games = 100%

Video poker = 30%

Oasis Poker, Casino Hold’em Poker, Texas Hold’em Poker, live roulette, live blackjack, and other live casino games = 10%

Roulette, blackjack, baccarat, Punto Banco, Ultimate Texas Hold’em = 0%

Winnings derived from your 20 no-deposit free spins will be converted to bonus money subject to a 30X wagering requirement. Your free spins need to be used within 30 days. As for your deposit bonus, you need to meet the wagering requirements within a 183-day time period. Failure to do so will cause your bonus to be forfeited and all the winnings derived from it to be voided.

Casumo Casino promotions

We’ve already sifted through the amazing welcome bonus that all new players are entitled to claim upon signing up. But now, let’s have a look at what Casumo Casino has in store for regular players! Unlike most online casinos, Casumo doesn’t have any ‘Promotions’ page that unregistered users could view. This doesn’t mean that there is no food on their plate. Rather, be aware that regular players are literally snowed under with promotional offers.

By subscribing to Casumo’s newsletter, you will receive weekly notifications that will keep you informed of all pending promotions. While performing our Casumo Casino review, we even received a handful of free spins! We also got information on the various tournaments you can participate in and what prizes you could win. Don’t hesitate to get in touch with Casumo Casino’s customer support to inquire whether they have something for you.

Casumo Casino VIP

We can honestly assert that Casumo Casino doesn’t skimp on resources when it comes to rewarding the most deserving players. Unfortunately, Casumo only provides fragmentary information on its loyalty scheme (even if we know from trusted sources that top contributors are granted very generous rewards).

If truth be told, you are part of the casino’s VIP program at the very moment when your registration process is complete. For each bet you place, you will receive loyalty points, which will fill a progress bar. As soon as the progress bar is fully loaded, you will be able to take advantage of exclusive offers (free spins, deposit bonuses, real cash…).

In addition, Canadian players who like to take up challenges may also act as ‘high-rollers’ (by placing large bets) in order to receive preferential treatment from the Casumo staff. And all of this is just the tip of the iceberg. VIP players are granted many other privileges: customized reload bonuses, personal account manager, birthday gifts, tickets for exclusive events…

Casumo casino games

Casumo went to great lengths to provide you with a jam-packed game library. We also find the same profusion of games in the live casino section. Although there is no apparent system to filter the miscellaneous games (apart from the search function), these have been divided in different categories for easier navigability: slot machines, table games, jackpots, live casino…

At first glance, it is obvious that Casumo’s game library is primarily focused on slot machines. You will also come across numerous games with life-changing progressive jackpots. Lastly, the ‘Table games’ section is packed with blackjack games, roulette games, baccarat games, and all their exotic variants. There are also high-stakes games intended to address the expectations of all high-rollers.

Casumo live casino

At Casumo Casino Canada, you can enjoy a wide array of live casino games, including live blackjack, live roulette, live craps, and live baccarat. The friendly live dealers will do their utmost to provide you with a gaming experience that you won’t soon forget. Owing to the extreme variety of live tables, it is always commendable to choose a table that best suits your personal budget.

Casumo Canada is using the services of renowned software providers (like Evolution Gaming) in order to meet all the requirements arising from the players. The various table limits are perfectly decent. They have been carefully set to suit all budgets.

In addition to the classic games we previously mentioned, you will also find more exotic games like Monopoly Live, Dream Catcher, Deal or No Deal, Lightning Dice, Super Sic Bo, Three Card Poker, Dragon Tiger, Teen Patti, and Andar Bahar. Other good news: you can access those live casino games from any mobile device. If you’ve never played any live casino game while on the go, it isn’t too late to give it a try…

Casumo mobile app

Casumo Casino launched its mobile app to improve all users’ gaming experience. It offers excellent navigability and now supports most of the games available on Casumo’s desktop version. If you register your mobile phone number in the sign-up form, you may expect some juicy surprises (like free spins or exclusive bonuses).

To be honest, the number of mobile games you will find at Casumo Canada is simply staggering. It took us several minutes to go through them all. But even small-screen devices will allow you to browse the various games with great ease. Consider using the search function to find your preferred titles even more easily!

No need to download the Casumo app from Google Play or the App Store as you can do it directly from the casino’s homepage. Casumo Casino’s mobile app was so meticulously crafted that they won the ‘EGR Operator Award’ for being the best mobile casino in 2015.

Payment methods

Before we go any further, we must confess that we were somewhat disappointed to note that Casumo Casino doesn’t have a section specifically dedicated to payment options, which would have been very useful to unregistered players. As a matter of fact, they didn’t find it advisable to do so as the information we were looking for is located in the FAQ section.

Since the FAQ section is geolocated, you will only see the payment methods that are available in your country of residence. Although the full list of payment options may seem pretty small at first glance, it goes straight to the point.

At Casumo Casino, you may use credit cards, e-wallets, prepaid cards and online banking services to carry out your financial transactions. It includes big names such as Visa, MasterCard, Paysafecard, ecoPayz, MuchBetter, and iDebit (very popular in Canada). This online casino is reputed for its speedy transactions. Deposits are instant and free of charge.

Casumo withdrawal times

Withdrawal times entirely depend on the payment method you’ve selected. As a rule of thumb, payments via e-wallets (ecoPayz and MuchBetter) are instantly processed. Payments via iDebit or bank transfer may take up to 5 business days (after approval).

Even though Casumo Casino won’t charge you any fee for processing your withdrawal requests, it should be noted that each transaction will need to be approved as part of the internal verification process. This may take a few hours. Do yourself a favour and provide them with all the supporting documentation needed to verify your casino account as promptly as possible.

The minimum withdrawal amount is $20. Unfortunately, the maximum withdrawal limits aren’t published anywhere on the site. Registered users should check their lobby or contact customer support for further information on this point.

Casumo Canada customer support

Casumo Casino’s customer support is available 24 hours a day and 7 days a week. We have taken the initiative to assess Casumo’s customer service via live chat by ourselves. Casumo Canada’s representatives (also referred to as ‘ambassadors’) are among the friendliest people we’ve ever met. We’ve been positively impressed by their sense of empathy and their problem-solving skills.

If you deem it necessary, you can also get in touch with Casumo Canada’s customer service via e-mail at the following address: [email protected] Unfortunately, phone support isn’t provided.

Still, Casumo Casino has a massive FAQ section, which answers most of the generic questions (account, payments, withdrawals, bonus & free spins, technical queries, tournaments…). Casumo’s customer support representatives underwent extensive training to provide you with the best possible service.

Is Casumo a scam?

Casumo Casino owns an operating licence issued by the Malta Gaming Authority. In other words, there is absolutely no doubt that Canadian players are guaranteed to be treated fairly. By registering with Casumo Casino, you will enjoy a completely secure gaming environment. You can sleep soundly, knowing that one of the world’s most reputed regulation authorities keeps their eyes wide open.

On top of that, Casumo Casino won many ‘EGR Awards’ in many categories (innovation, mobile app, affiliate program…) for several consecutive years. It would have been impossible for any casino operator to win so many awards if they didn’t respect the most basic security standards…

Casumo was also among the first online casinos to have put in place certain guidelines on responsible gaming (self-exclusion procedures, namely). This adds another layer of protection and safety to your gaming experience. In short, Casumo is definitely not a scam!

Casumo Casino review summary by Casino Professor

In our opinion, we think that Casumo Casino Canada is a decent operator. Regardless of your personal preferences, Casumo will provide you with an entertaining and secure gaming environment. The key to its success is strict adherence to simple, yet essential principles. Casumo Casino’s main goal is crystal clear: they want to build customer loyalty and respond to every player’s whim. They know full well that customer goodwill is the best form of advertising.

We hope that our Casumo Casino review has highlighted all the most important points of this gaming operator as well as all the surprises it has in store for you! Join Casumo Canada right now and claim your tantalizing welcome bonus as well. We guarantee you won’t regret it!

Have you ever played at Casumo Casino before? If so, please leave your own Casumo Casino review below. Thank you!

Casumo Review

Casumo is an online casino that caters mostly to Canadian players. The Casino has been online since 2012 and is based in the Isle of Man. Every Casumo casino review will tell you that one of the most distinctive things about the website is that it is very well designed, with bright colours and animations to ensure that you have a good experience playing the games you love.

EWallets: 0-48 hours
Credit / Debit Cards: 2-5 days
Bank Transfers: 2-7 days
Cheques: Not offered
Pending Time: up to 3 days

Casumo Casino is owned by Casumo Services Limited, who are headquartered in Malta. It is understood that they also run other casinos. There is a huge selection of games on the casino’s website, all of them provided by some of the best game developers in the world including Play’n Go, NetEnt, Microgaming etc. Their signup packages are very generous as are their other bonuses, including their loyalty program bonuses.

The Casumo Casino cater mostly to Canadian players.

There are hundreds of games on the website, all categorized for you

The game is backed by some of the biggest gaming providers in the world

Casumo Summary

All the games are categorized on the website so that you can find all the games you like very quickly. In addition to the usual slot and table games, you also get a live Casino section where you can play against other players. In here, there are various live versions of popular casino games such as Live Roulette and Live Poker.

Casumo Bonuses & Free Spins

A welcome Casumo bonus is available to all players who create a new account on the casino. The Casumo casino bonus is divided into five bonuses that total €1,200 (C$1,800 aprox) with 200 free spins.

The first deposit bonus is a 100% bonus up to €50 (C$78 aprox). The second bonus is for a 50% bonus up to €150 (C$234 aprox). The third one is 50% up to €200 (C$313 aprox). The fourth bonus is for 25% up to a maximum bonus amount of €400 (C$626 aprox) while the last bonus is a 25% bonus up to a maximum of €400 (C$626 aprox). All the above bonuses will expire after six months if they are not used within that period.

Casumo free spins are awarded for the first deposit only. Here, the player gets 200 free spins that are awarded at 20 a day for 10 days. Winnings that are gained from playing using the free spins are converted to bonus money. They cannot be withdrawn until they have been wagered at least 30 times. To activate the free spins, you have to log in to your account. There are other bonuses that players can get in the casino. For example, there are weekly bonus promotions where players get bonuses which grow as they advance in their membership level.

This is different from the loyalty program where players get points for playing and winning in their favorite games. As you play and collect points, you will fill up a progress bar. As this bar fills up, you get to progress and level up, winning various valuables. These can be in the form of deposit bonuses, bonus money and even free spins. Although there is no Casumo no deposit bonus, the wins from other website feature more than makeup for it.

Casumo Casino Games And Slot Machines

As mentioned, there are over 450 games on the website, brought to you by about 10 casino software providers. Slots are the most popular games and new ones are always being added to the casino. NetEnt provides some of the best slots games on the casino with titles such as Evolution, Gonzo’s Quest, Magic Love and Starburst among the most popular. If you are into Microgaming games, then you will most likely play Thunderstruck 2 or Immortal Romance as these are the most popular Casumo games from this provider. If you are into table games, then Casumo is the right casino for you. They have a huge selection of table games including Blackjack, Roulette, Casino Hold’em among many others.

Next up, we have video poker games. Included in the casino are single and multi-hand versions of various popular video poker games. Some of the more popular titles here include jacks or Better, Deuces Wild and Joker Wild. Keep in mind that all these table games are categorized according to the number of betting options, budgets and hands you can play at a time.

The live casino section of the Casumo website does have a number of live versions of some of the more popular table and video poker games. These include titles such as Live Baccarat, Live Roulette and Live Poker.

To play in the live casino, you need a fast internet connection as all the games are streamed in HD. You will get attendants who will deal the hands and get to compete against other people. Keep in mind that any cash bonuses or free spins won from anywhere else on the casino cannot be used in the live casino.

€1200 (C$1877 aprox) bonus & 200 free spins

Fantastic game selection

Live casino and mobile casino

Casumo Mobile Casino

The Casumo Casino website is fully mobile responsive. This means that the website can scale down depending on the size of the devices you have. All the features of the website, including all bonuses, wins and jackpots are available when playing casino on your mobile device. As the website is responsive, you only need a modern web browser to access the website, such as those found on modern Android or iPhone devices. All the games on the website are also compatible with modern mobile devices.

Keep in mind that these games are created in HTML5. You, therefore, need a browser that can handle HTML5 if you would like to enjoy the best that Casumo has to offer on the go. There is no app to download to access the casino. This might be a good or bad thing. Regardless, you need a fast internet connection if you would like to play on the go.

Payment Methods And Withdrawals With Casumo

Casumo Casino does have a number of online casino deposit methods available. From the get go, it is important to remember that there are no fees charged for deposits and those for withdrawals depend on the withdrawal option you decide to use. The common deposit and withdrawal methods include:

Visa Cards

Mastercard

Instadebit

iDebit

Paysafecard

Bitcoin Casinos

All the above payment methods are available even if you love using your mobile devices to access the casino.

The primary currencies supported on the website are Euros and British Pound Sterling. This has to do with where the casino is registered. Although a minimum deposit of €10 (C$15.70 aprox) is mentioned, there is no mention of a withdrawal limit. Should you have any problems with your deposit or withdrawal, you can always get in touch with customer support and they will sort it out for you.

Casumo Customer Support & Security

Casumo casino offers 24/7 customer support through their live chat function. Keep in mind that you have to be logged in to get in touch with the casino this way. You can also get in touch with them through email. There is currently no way to contact the casino through phone due to the large international audience they have. As concerns security, the website employs 128-bit encryption to protect both your personal and banking details. All payments are also PCI compliant which adds an extra layer of protection to your credit card payments. The casino is regulated in both Malta and the UK. You can therefore be confident that the random number generators make the games as fair and random as possible.

Final Thoughts on Casumo

Casumo is a behemoth when it comes to online casinos. They are one of the biggest casinos, with their website being one of the most beautiful and accessible ones out there. They also have a catalog of over 450 games, brought to you by some of the biggest gaming providers in the world. The website is also mobile responsive. This means that you access it from any modern computer or mobile device. All the games scale down very well on modern mobile devices with new ones being added all the time. The welcome bonuses, as well as the loyalty bonuses, are very generous if you like being showered with rewards for being a loyal player.

Casumo Canada has also made available a number of deposit and withdrawal options for your convenience. To sweeten the deal further, they have made all their deposits free with minimal charges on withdrawal. Should you have any issues, you can always get in touch with the casino through their 24/7 live chat function or by emailing them.

Casumo Player comments

18 player comments/reviews on Casumo

I deposited £50 and won £300. Once I tried to withdraw this. The account was blocked. Casumo asked me for income related documents to prove I’m not playing above my means. I sent them all the information I had. (I’m self employed and haven’t worked since the pandemic happened). Maybe these companies should be asking this question before you are able to deposit to play there games. Customer service was pretty poor. It seems when you win. Withdrawing your winning is very difficult with Casumo. Please stay clear of this casino. All these stories are so similar. I received a message saying I’m no longer allowed an account with them and they will not be returning even my deposit. 0 stars

I deposited £1350 won £5000.50
Tried to withdraw my money and never got it just keep getting told my verification is wrong sent them everything they needed still no good

I’m owed over 8k they say that they have paid this amount but haven’t. I sent my bank statement to them to prove not a penny has been paid and they haven’t not replied yet. 2 Days. I’ve been waiting 22 days since the first withdrawal as you can imagine I’m not happy and nobody is replying to my emails and messages

I also joined casumo 2-3 months ago and it’s been great withdrawals was only taking few hours to get to my account and on Friday I won a jackpot of almost 3500 and withdrew it straight away, and money didn’t come to my account. I thought its because of weekends and today I got email saying I had to verify. I did upload all the documents required but now I’m genuinely worried. I´m wondering if they actually pay out and also how long it will take for verification.

I enjoyed playng casumo – they have always been great – but a few weeks ago I deposited £200 in all and won £1000 . but when I withdrew ….they needed verification – which was fair as my other cards had expired …so I sent in my card details and a statement for that card showing my address …..tried again to withdraw ..the verification was needing a copy of my pay slips or income proof to show I can afford to play >??
I explained that I am retired and cannot send pension proof as I do not receive my pension until next year – so live off my husbands earnings … so they have now blocked my account and I have sent endless messages on live chat …each time a different person answers …and asking what compromise we can come to as I don t have the information they need . and that I have provided everything else – so that should not stop them paying my withdrawal ….they took ,my money – I won legally – but they won t pay out and I cannot get on my account.

I’m in Canada I played this casino for a few months I won and withdrew around $800 and got it 4 days latter they didn’t ask for an account verification or anything. Now I have won alot more money $5000.00 and all of a suddnen they are asking for account verification. I sent all the requested information, the information I sent them is not good enough for them. They require a bank statement saying that you deposited to the casino but the only problem is I do an e transfer to them through an online company that the casino uses called gigidat. So the name of their Casino is no where on the bank statement so they won’t verify it and send my winnings. No big surprise now considering the reviews I just read. Will not go back even if I do get my money.

Casumo seems not to be able to find deposits in their system after Gigadat and Interac confirmed transfers

Something has gone wrong in Feb with this company, asked for yet more verification stuff, but since I didn’t notice they weren’t paying out my winnings for a few days I am now owed £910 from 11th Feb on. Have sent every type of personal document I have, still no verification done, just stock answers on email that they are busy etc etc, after reading all the bad reviews confirming the problems people are having with regards to the same delays I am starting to wonder if there is some problem with the site itself. Hope not as I love the games on the site and have not had a problem with verification of the multiple times I have had to send I’d etc. This site knows more about me and my finances than my husband now . ☹️

I never got close to a fraction of what I’ve put in. They have flaws in they’re games, like “you have played for one hour” notification that cancel the free games if you’re in it. If you take the bonus money they offer and win with it you can’t widhdrawn until you wagher and loose them all, at least that’s what happenned in my case. They even market a payback of 90%-99% which is inaccurate and misleading, in my case was 87%. U can check it for yourself.

I joined Casumo almost a year ago. casumo was my favourite site to play on, I never had any issues withdrawing, I always got it within 12-36 hrs the amounts were anywhere in between 100-1800.

But recently , I won big ! 9,500$ I was so excited, especially since it was on casumo a site that I never had any problems with, I knew or at least thought I knew I was going to receive the money for sure. I have deposited a lot onto this site, trusting that they wouldn’t never mess around on me for no reason, boy was i wrong.

I tried to withdrawal 9,500, it said confirmed and that it was on its way. The next day, I got an email saying my bank rejected it and that it was put back into my account because my banking info was wrong. Which was impossible because I never touched my banking information, after it was saved from the first time and it worked every other time for my multiple withdraws before that so that didn’t make any sense, but I said “ok “. Just re-typed my banking info again and checked it over 3 times, I even asked my friend to look over it and he confirmed it was 100% right. I ended up playing 1000$ of it so I tried to withdrawal 8,500 this time.
I even went down to my bank and asked if a wire transfer tried to come in and Why was it rejected. The bank teller told me that it didn’t show any wire transfer history and also told me that it is Extremely rare that they would reject one in the first place, he said “ I could see maybe if the banking info was completely messed up, yes” but for the most part, we can usually figure out who it would be going to, and still accept it even if the info was a little wrong”.

So I went back and chatted with live chat and told them this and they insisted that it was wrong but it should be fine this time and I would get it within 5 business days.

But of course , Again, the next day it said it was unsuccessful due to a “technical error”. So I chatted with the representative and he said sorry we will resend it now. So I ended up playing another 1,500 and then tried to resend 7,000.

Once again, the next day rejected again because of “incorrect banking info” at this point I knew it was something was going on and they weren’t being honest, So I emailed them and said my banking info was 100% correct and asked what’s going on, and the representative would barely acknowledge anything I was saying and just kept repeating “ your banking info is indeed wrong”.

I ended up being so frustrated I blew the rest of the 7,000 ��

I have never been so disgusted in a “legit” casino site in my life. It’s like they purposely kept making lame pathetic excuses putting it back into my account knowing I would play it out and lose it all so they didn’t have to pay me. They are Lairs .

And btw Whenever I withdrawal I always put a lock on it to prevent me from cancelling and blowing it, so if they put it back into my account they should have put it back on lock . No exceptions but that doesn’t even matter, they should have never put it back in my account in the first place . They probably didn’t even try to send it and just said they did , clearly because the info I provided them, which they have been using successfully for a long time was all right.

I will never play at this site again unless they pay me what I initially won, because I should have gotten that 9,500 in the first place, my banking info was Indeed not wrong at all.

I wouldn’t ever recommend anyone to play here anymore.

I have an account with Casumo, over £1000 has been held. They keep on raising issues in order to not pay me. The most ridiculous thing is, different person ask me to provide different documents. Later on, when I talk to the manager, the manager even give me different answers every time. You have no clue what is right and who is managing, and the only thing you are quite sure is they are finding excuses to pay your winnings. And the excuses are really endless.

Very user friendly. The dealer add excitement to the game. So far it’s been good. I like the lighting multiplier. Overall very good gaming experience, though the wheel seems to not spin realistically at times. The ball goes half way around table then lands on a number. In real life the ball goes around the table atleast a few times.

I joined Casumo to get the welcome bonus, percentage related to my first deposit.
I never saw a welcome bonus on my account, so I decided to withdraw my money, but then I got screwed around by Casumo over verification issue’s, I do not have any photo ID, and Casumo are refusing to give my money back to me, which is £229.

For the first time in all my years of online gambling I got all the main symbols on all of the reels but then instead of being paid I got the error message partner cashier error. I contacted customer services through chat and was told it would be resolved in one to 2 days. 14 days later expecting my payout, I was told that although I had won and they had taken my stake it was not passed on to the game provider, They then insulted me by giving me my £1 stake back. Although there have been a couple of nice customer service people some are rude and abrupt and they will not talk about it anymore. I have been emailing the founders use their names at casumo.com. But I have not had a reply yet. maybe some of you should email them directly. My advise dont spend anymore money on this site

So I opened an account in this casino! I play for a while! Then I decided to close! After some days I changed my mind! And opened another account in this casino! So I played for a while! Then I got winnings! And when I decided to withdraw my winnings I got an email that my new account is closed because I was asked before! So they closed new account as well! And no winnings! 10000 usd!

I agree with Lena. Real happy so far with casumo and they’ve done great for themselves in such a short period of time. Hope they add to their collection of games and beef up their support staff but i expect big things from casumo in 2016

as young as this casino is, they’ve done pretty well for themselves. I haven’t encountered any major issues yet but I also haven’t tried to withdraw my money. fingers crossed it keeps me as happy as it has so far.

I’ve only played here for a week but so far so good. The 200% welcome bonus has topped up my account and I won’t need to deposit here for weeks. Payouts are high and the look and layout is def more modern and mobile friendly than most other places.

So far so good at Casumo!

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